Greater efficiency with Update Support, Telephone Support and System Support. IT and Factory offers quality technical support and services to its customers – online and offline, including special training programs to suit the specific requirements of individual customers.

Our product helpdesks have a clear aim; to provide optimal support to our software product users. This helps you increase efficiency even further, as “down times” are reduced. Our employees themselves rely on the newest technologies and procedures for their helpdesk activities. Nowadays, a good and reliable helpdesk is more important than ever in the success of your company. We try our best every day to ensure we provide you with this.

Telephone Support – help at the right time
Our Telephone Support program provides VPID users with help and problem solving information on the telephone. We will answer your questions, thus helping you to use VPID more efficiently.

Helpdesk Ticketing System: Register your issues and get it resolved through online Ticketing system. Track all your tickets though your account.

Telephone Support is an important aspect of getting the full economic benefit from VPID®.Our helpdesk is available continuously during office hours. The helpdesk agents will automatically return your call to perform detailed problem solving. Our employees close in on the problem through their conversation with you, and work out a solution. In order to allow us to help you more quickly, we would ask that you gather together the following pieces of information before contacting the helpdesk:

  • An exact description of the problem
  • An exact description of the module

Optimum Service – optimum efficiency
Your preparation and our specialist support can help reduce the time required to fix your problem considerably. The time you save can be used instead on developing your projects. Access the experience of our systems engineers, and benefit from our services.

You will need to provide the following information:

  • VPID version
  • VPID module and OS version
  • Description of the problem
  • E-mail with error log (if required)
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